Avada Help Center is an automated customer service app for Shopify stores that helps to improve customer service and boost customer experience. It provides a smart, instant, and helpful FAQs popup for customers to track their orders, answer popular questions, offer resolutions to their common and urgent problems 24/7, and get quick support via a myriad of contact us methods. With its stunning themes for the FAQs popup and the Help Center, Avada enables e-commerce businesses to manage their FAQs easily by displaying the questions and category numbers, and create immense queries and FAQ categories. It also allows customers to track their parcels without having to ask, making the whole customer service process much more efficient.
- Stunning Themes for FAQs Popup and Help Center: Avada Help Center offers a range of eye-popping themes for the FAQs popup and Help Center. These beautiful and modern designs allow customers to access their information at a glance and create a pleasant customer service experience.
- Order Tracking: Avada Help Center makes it easy for customers to track their purchases and parcels thanks to the order tracking function. Customers can easily follow the progress of their order and see when it will arrive.
- Easy FAQs Management: Avada Help Center makes it easy for e-commerce stores to manage their FAQs with its intuitive UI. It displays the questions and categorizes them, thus allowing store owners to make sure that their customers can easily find the answers they're looking for.
- Immense Query and FAQ Categories: Avada Help Center provides enormous FAQ categories, making it possible for businesses to store a vast number of answers to customer queries. This makes it easier for customers to find the information they need and make the customer service process much smoother.
- Multiple Contact Us Methods: Avada Help Center has multiple contact us methods such as WhatsApp, phone call, and messenger. This allows customers to get quick support for their queries and problems 24/7, thus making the customer service process more efficient.
- Automated Customer Service: Avada Help Center helps to automate the customer service process. This saves time and effort for both the business and the customer, allowing for faster and more efficient customer service.
- Customizability: Avada Help Center allows businesses to customize the look and feel of their customer's service experience to match the overall branding and design of their store. This makes customers feel more at home and able to find what they're looking for more quickly.
- Boost Conversion Rate: Avada Help Center helps to boost the conversion rate of e-commerce stores by providing resolutions to customers’ common and urgent problems quickly. This helps businesses to convert more customers and increases their overall sales.
Avada Help Center is a free app and does not require any additional payment.
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