Reducing churn by leveraging customer reviews

About the workshop:

Leveraging the power of customer reviews with Yotpo integration to reduce churn and improve customer engagement

Description:

Moda provides Yotpo reviews integration for e-Commerce brands. Through this, brands can create segments based on customer reviews. Such as ‘group of customers who gave 4 star review’.

After building segments, brands can cater their campaigns accordingly. Multiple flows (automated messages) can be triggered when a review based event occurs. For instance, a thank you email to be sent every time a customer ‘creates a review’.

Things you will learn

1. Driving retention for your brand using Yotpo reviews
2. Hyper-personalising customer experiences by segmenting audiences based on ratings, reviews created and more and understanding them better
3. Saving 5x time with automated messages based on triggers such as ‘review created'
4. Build customer loyalty

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