Compared to other marketing campaigns, studies have demonstrated that an efficient customer engagement campaign significantly contributes to the success of ecommerce businesses. A happy customer makes a comfortable purchase, which increases a company's revenue and builds customer loyalty. By engaging with customers through various channels, your ecommerce can enjoy renewed customer loyalty and benefit from word-of-mouth advocacy from satisfied customers to gain more potential customers.
Numerous D2C (direct-to-consumer) brands have benefited from the customer engagement marketing strategy's contribution to increased revenue and customer loyalty. Including the concepts of these brands, and best practices for customer engagement tips in your ecommerce is a good start.
This article highlights 10 top-performing customer engagement campaigns by D2C brands. From Dollar Shave Club to Glossier, these brands have cracked the code on how to effectively engage with customers and build a loyal following. You can replicate the customer experience and cultivate brand loyalty by drawing inspiration from the successful campaigns of these brands.
Dive into the strategies used by these successful companies and learn how you can apply them to your own ecommerce brand to drive customer engagement and sales.
1. Our Blades Are F***ing Great campaign
Dollar Shave Club's "Our Blades Are F***ing Great" campaign is regarded as one of the best customer engagement campaigns ever. The founder, Michael Dubin, created and cast himself in a hilarious video to connect with his target audience.
“Are our blades any good?” Dubin asks at the beginning of the video. “No, our blades are fucking great.” The following 90 seconds are completely ludicrous, but they nonetheless advertise every single benefit of Dollar Shave Club's blades.
The video went viral and DSC got more than 12,000 orders in the first 48 hours. Currently, the ad has over 28 million views and 151 thousand likes on YouTube. Viewers were captivated by the quirky and humorous content of this timeless advertising campaign. Dollar Shave Club's first ad campaign provided the much-needed breakthrough in the highly competitive Men's razor market by being authentic, humorous, and customer-centric. Such engagement campaign ideas top the strategies for future reference.
Moda tip: Try being bold and humorous in your marketing approach, in order to stand out in a crowded market and attract a dedicated customer base.
2. You Look Good campaign
The purpose of Glossier's "You Look Good" campaign was to highlight real individuals and their unique stories as a way to celebrate the brand's customers and the people they serve. Because of this, the brand was able to engage with its target customers on a deeper level, which in turn increased brand loyalty.
The campaign idea for customer engagement was well received, and as a result, a lot of positive user-generated content was created to spread the word about the brand. Glossier built a massive community around the campaign to increase brand loyalty, enlisting some of the industry's most prominent figures.
Glossier plans to launch a limited-edition set of the community's most popular products as a result of this campaign, which has enabled the company to sell over 500,000 products each month. For a successful customer engagement marketing campaign, it used celebrities and loyal customers as part of a strategy that opened up new opportunities for the company to serve.
Moda Tip: Celebrate and connect with your customers, in order to build a strong connection and increase customer loyalty.
3. Buy a Pair, Give a Pair campaign
Warby Parker's "Buy a Pair, Give a Pair" campaign was an ambitious initiative to give a pair of glasses to someone in need for every pair sold.
The company's co-founder started the brand with a mission to provide eyeglasses to the needy through sales and revolutionize the eyewear industry. The purpose-driven impact campaign was a major hit, with the customers giving a sense of giving back to the community while supporting meaningful change.
Through the Buy a Pair, Give a Pair initiative, the company has already given away over ten million pairs of glasses. Word-of-mouth marketing from customers with a passion for doing good has helped Warby Parker rise to the top of the direct-to-consumer brand rankings.
Moda Tip: Use your brand to give back and make a positive impact on establishing yourself as a socially responsible brand and engaging customers who are passionate about making a difference.
4. Mattress In A Box campaign
Casper's “Mattress In A Box” campaign is a remarkable solution for a common customer problem. By providing customers with a mattress that is delivered to them in a compact box for an unboxing experience, the company has reinvented the buying experience. This engagement campaign example is a trend that has steadily increased in recent years.
Casper has transformed something as mundane as product unboxing into a memorable, shareable experience. They even encourage you to document your unboxing experience and share it with them on social media.
Casper's unique unboxing experience and social media sharing were part of a customer engagement strategy that helped the company reach a valuation of $750 million within four years. As of today, Casper currently enjoys being the industry leader in online mattress shopping, with many loyal customers to showcase on its website.
Moda Tip: Use humor and storytelling to differentiate your brand and engage customers by positioning your product as an effective solution to a problem.
5. Find Your Perfect Fit campaign
ThirdLove's "Find Your Perfect Fit" campaign was an innovative solution to the common issue of women not being able to find the perfect size bra. To provide an excellent customer engagement experience, the company addressed the issue on its website with relevant questions and intuitive graphics.
ThirdLove identified its target audiences' most pressing issues and delivered an effective solution for them throughout the purchasing journey. Customers could simply answer a few important purchasing questions and specify their requirements on its websites to get the correct size answers for their attire.
By providing a stable and communicative platform for all women's concerns regarding the best-fitting bra, ThirdLove gained many loyal customers which ultimately led to increased revenue.
Moda Tip: Address a common pain point for your target audience, in order to build a strong connection and engage customers.
6. Generation Travel campaign
Away's "Generation Travel" campaign features passport portraits and interviews with American youth from various backgrounds who have traveled with the non-profit Global Glimpse. Through these series, Away organized eventful and cultural trips around the world while also raising brand awareness.
Collaborating with the non-profit organization Global Glimpse to provide a one-of-a-kind opportunity for young people to explore and promote the value of traveling, the company was able to create a loyal community.
To engage its customers, the brand shared the travel experiences of its customers on various social media platforms.
Moda Tip: Create a sense of community and adventure, in order to engage customers and foster brand loyalty.
7. Meet Your Shoes campaign
Allbirds is a popular sustainable footwear brand that launched its "Meet Your Shoes" campaign in 2021. The campaign aimed to educate consumers about the environmental impact of footwear production and encourage them to take a more sustainable approach to shopping for shoes.
The "Meet Your Shoes" campaign featured a virtual experience that allowed consumers to explore the different materials and components that make up Allbirds' shoes. The experience included interactive elements, such as the ability to "dissect" a shoe to see its various layers and learn about the materials used in each layer.
The campaign also included educational resources and messaging about the environmental impact of footwear production. For example, Allbirds highlighted the fact that conventional footwear production relies heavily on synthetic materials that contribute to greenhouse gas emissions, and that many shoes end up in landfills after just a few months of use.
The "Meet Your Shoes" campaign was part of Allbirds' broader commitment to sustainability and transparency. The company has implemented a number of eco-friendly initiatives, such as using recycled materials and natural fibers in its shoes, and partnering with organizations to reduce carbon emissions in its supply chain.
Moda Tip: Sustainability-focused brands can benefit from being transparent about their production processes and taking an educational approach to marketing their products.
8. United We Sweat campaign
Gymshark's "United We Sweat" campaign was launched as part of the company's US expansion strategy. The campaign was launched on Facebook, Instagram, TikTok, and Snapchat, as well as on television.
The campaign's primary goal was to represent the diverse Gymshark community while also emphasizing the importance of supporting people’s various training methods. The campaign raised brand awareness while emphasizing the brand's unique values and ethos.
Gymshark's campaign was able to create an impactful customer engagement strategy by demonstrating the strength of the community and celebrating the effort that we all have in common. As a result, the company's reach into local fitness communities could be maximized.
Moda Tip: Associate your brand with social awareness and unity in the community, in order to engage customers to be more responsible and compassionate.
9. Better Socks, Better World, Be Better campaign
Bombas' "Better Socks, Better World, Be Better" campaign began as an Indiegogo project with the sole goal of providing needy individuals with socks for every sale. Although socks may appear to be a minor accessory, they were the most frequently requested item at homeless shelters. As a result, the company launched the initiative resulting in the creation of a better socks product.
Bomba's Indiegogo campaign raised $140,000 in total and $25,500 in just 24 hours. The company gained long-term potential customers who shared its desire to make a difference by engaging with the right audience.
Over the years, Bombas has donated over 50 million pieces of clothing, including socks, innerwear, t-shirts, and more, through their unique buy one donate one initiative.
Moda Tip: From the beginning, focus solely on making an impression when creating your brand's image. In a crowdfunding environment, engaging potential customers with similar ideologies generates capital and brand loyalty.
10. Radical Transparency campaign
Everlane's "Radical Transparency" campaign, the company's policy of presenting the true costs behind all products, from materials to labor to transportation, was a big hit with customers.
Everlane's ethical profile, which includes transparency about manufacturing and sustainability, had a positive impact on customer engagement. To ensure that their products are reasonably priced for customers, each product page on their website shows the true cost of manufacturing and transportation.
Their annual Impact Report shares detailed information about partnerships, factories, environmental initiatives, and more, which helps customers trust the brand.
Moda Tip: Be transparent and responsible, in order to engage customers and foster brand loyalty. By being open and honest about the materials, production, and pricing behind your products, you can establish yourself as a trusted brand that customers will want to support.